The City of Akron announced this week that it has launched a new e-file system for city taxpayers.

It includes e-file and e-pay for residents, e-pay for corporate profit and loss payments and estimates and e-file and e-pay for withholding tax. Businesses will also be able to file their Annual Reconciliations and upload their employee W-2’s, according to the news release.

Residents can get to the new e-file option by visiting akronohio.gov/efile or by clicking “Income Tax” on the city’s homepage, underneath the search bar.

A screenshot of the Akron City Website where the new e-file income tax system is available.
Residents can get to the new e-file option by visiting akronohio.gov/efile or by clicking “Income Tax” on the city’s homepage, underneath the search bar.

Residents can also request that the city complete their tax return for them. To do so:

  • Download the Tax Form Completion Request here.
  • Fill out the form.
  • Attach all necessary tax documents.
  • Mail them to or drop them off at the Income Tax Division office at Income Tax Division, City of Akron, 1 Cascade Plaza, Suite 100, Akron, OH 44308-1161. 

All residents and partial-year residents 18 years of age and older are required to file a tax return by April 15, regardless of whether or not any tax is due.

The only exception is if an individual qualifies to file a Declaration of Exemption.

Individual taxpayers:

  • Residents must have an active account with the City of Akron before filing. If you do not have an account, call 330-375-2290 during business hours to have one created. An account can be set up within 5 minutes.
  • Individual filers can visit akronohio.gov/efile. Click where it says, “click here” in orange type under Individual Taxpayers. 
  • To file your 2024 Tax Return, enter your Social Security number (no hyphens, numbers only). You will then be asked for verification using your last name on file.
  • Taxpayers will be able to see if there are any missing returns that need to be filed. You will also be able to see any known outstanding tax balances that are due and pay them. 
  • If you’re getting a refund, you’ll be able to submit your bank account information to have the refund made via direct deposit.
  • You can securely upload documents for both the return you are filing and any additional information that is requested.
  • If you are having difficulty filing a return, call 330-375-2290 between 8 a.m. and 4:30 p.m. Monday through Friday. One of the city’s audit staff can assist you. 
  • You’ll only need your Social Security number and last name on file to log in.
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Corporate profit/loss payments and estimates:

  • To file corporate profit and loss payments and estimates, visit https://business.akronohio.gov.
  • Log on using your account number and Federal Employer ID Number (FEIN). If you do not have it, call 330-375-2539 during business hours for assistance.
  • You will be able to:
    • Submit return payments and estimated payments.
    • Upload any requested documents.

Business withholding:

  • To file business withholding tax, visit https://witholding.akronohio.gov.
  • You can log on using your account number and FEIN. If you do not have it, call 330-375-2497 during business hours for assistance. 
  • You will be able to:
    • Submit your monthly or quarterly withholding tax payment.
    • View the history of your tax payments for the current year.
    • File your current year’s annual reconciliation.
    • Submit your employee W-2’s in a digital format. You can upload EFW-2 files as well as Excel spreadsheets. If a password is required for the file, that can be included too.

For individual and joint filer forms and instructions, JEDD forms, and answers to frequently asked questions, visit akronohio.gov/incometax.

Editor-in-Chief (she/her)
Zake has deep roots in Northeast Ohio journalism. She was the managing editor for multimedia and special projects at the Akron Beacon Journal, where she began work as a staff photographer in 1986. Over a 20-year career, Zake worked in a variety of roles across departments that all help inform her current role as Signal Akron's editor in chief. Most recently, she was a journalism professor and student media adviser at Kent State University, where she worked with the next generation of journalists to understand public policy, environmental reporting, data and solutions reporting. Among her accomplishments was the launch of the Kent State NewsLab, an experiential and collaborative news commons that connects student reporters with outside professional partners.